It’s a been a long time coming but we’re excited to finally be rolling out our new and improved member platform!
Starting today, we’ll be moving everything over and this new platform is where you’ll be able to manage your account and shop the member store. This means that in order to shop the store when it opens on JULY 18TH, you’ll need to be set up on the new platform. We highly encourage you to set your password and familiarize yourself with the new platform this week before the store opens next week.
Read on for all the info you need:
For security purposes, we’re not able to transfer over your password, so you’ll have to set a new one before logging in. To do this, follow the steps below:
You can also follow along with this fancy gif:
Once you login, you’ll be able to update & manage your VMP account, as well as shop the member store with just a few clicks of your mouse (or taps of your fingers).
You’ll notice you can update your billing/shipping info upon checkout. Please note, doing so will apply those changes to the rest of your account. We’ll eventually allow for multiple billing / shipping methods, but for now it’s just the one address.
Any credits you have on your account will automatically be applied to your order. You’ll be able to see those in the order summary like so:
You’ll be able to see credits on your account in the Account Credits section on the top right side of the “My Account” page. These will automatically be applied to your next charge, whether it be a store purchase or a membership renewal.
Add ons will continue to ship with your monthly records. Inside the “My Account” page, you’ll be able to view your order history by clicking on the “Orders” tab. We’ll eventually be including shipping status and tracking info here as well.
We’ve worked really hard to smooth out some of the hosting issues we had previously so hopefully you’ll never have to see the “Error establishing database connection” page again!
We’ll be monitoring the system for issues and will work quickly to resolve them over the coming days, weeks, and months. Please be patient with us as we roll out this amazing new platform!
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